Shipping & Delivery Policy

This Shipping & Delivery Policy is part of our Terms of Use and should be read alongside our other legal documents. When you make a purchase on www.onelifecart.com, you agree to the conditions described below.

We are committed to providing a smooth, fast, and transparent shipping experience for all our customers worldwide.

1. Order Processing Times

All orders are processed within 1 business day after receiving your order confirmation email.

You will receive another notification once your order has shipped, along with your tracking number and carrier details.

Note: During high-volume periods (e.g., holidays), processing times may be slightly extended. We appreciate your patience.

2. Free Worldwide Shipping

We proudly offer free shipping on all orders, no matter where you are, with no minimums and no hidden fees.

We ship to over 200 countries and regions using trusted logistics partners.

3. Estimated Delivery Times

We aim to deliver all orders as quickly as possible. Shipping times vary based on destination and warehouse location. Estimated delivery timeframes are as follows:

• United States: 5–20 business days

• Canada & Europe: 5–20 business days

• Australia & New Zealand: 5–20 business days

• Asia & Middle East: 5–20 business days

• Central & South America: 5–20 business days

• Africa: 5–20 business days

Note: Delivery times are estimated and may vary based on customs procedures, local carrier delays, weather conditions, regional accessibility, or high-volume periods. Remote locations may experience slightly longer delivery windows.

4. Shipping Confirmation & Tracking

Once your order has shipped, you will receive a shipping confirmation email with your tracking number and carrier link. You can use this number to track your package at any time via the carrier’s website.

Please allow up to 48 hours for tracking information to become available after the item has shipped.

If you do not receive a tracking email within 2 business days, please check your spam folder or contact us directly.

5. Delayed or Lost Orders

If your order has not arrived within the estimated delivery window, please contact our support team. We’ll investigate and work to resolve the issue promptly.

If a shipment is confirmed lost, you are entitled to a free replacement or a full refund, no hassle and no extra fees.

6. Delivery Address Accuracy

Please ensure that your shipping address is complete and correct at checkout. We are not responsible for delays or losses caused by:

• Incorrect or incomplete address entry

• Unclaimed packages

• Failed delivery attempts due to the recipient’s absence

If your package is returned due to an incorrect address or being unclaimed, we will contact you to verify your details and offer a reshipment.

7. Shipping Restrictions

We currently ship to over 200 countries worldwide. However, some items may be restricted in certain regions due to local laws or regulations.

We reserve the right to cancel or refund any order affected by shipping or customs restrictions.

8. Order Cancellations

Orders can be canceled within 12 hours of purchase. After this period, your order may already be processed or shipped and cannot be canceled.

If you need to cancel or change an order, please contact us immediately at support@onelifecart.com.

9. PO Boxes & APO/FPO Addresses

Delivery to PO Boxes, APO, or FPO addresses may not be available or may experience longer transit times depending on the carrier and destination.

If you’re unsure, please reach out to our support team before placing your order.

10. Questions About Your Order?

If you have any questions or concerns about your order or delivery, we’re here to help.

Contact our 24/7 support team:
📧 Email: support@onelifecart.com
🌐 Contact Form: www.onelifecart.com/contact-us